Refund policy

Last Update: 11.18.2025 
ExZachly Perfect LLC – Refund & Returns Policy

Effective Immediately

At ExZachly Perfect LLC, we aim to deliver products that meet your expectations in quality, accuracy, and experience.
 This policy outlines how returns, refunds, and exchanges work under U.S. consumer protection laws and in accordance with the suppliers who fulfill our orders.

 

 

1. Return Eligibility (30 Days)

You may request a return within 30 days of receiving your order if the item is:

  • damaged upon arrival

  • defective or malfunctioning

  • missing parts or accessories

  • an incorrect item (wrong product, color, or size)

For all eligible cases, you must contact us first so we can verify the issue and provide the correct resolution.

Note: For reasons unrelated to quality — such as “changed my mind,” “no longer want it,” or ordering the wrong item — returns are not accepted.
 This is consistent with U.S. consumer law and our supplier’s policies.

 

 

2. Condition of Returned Items

If a return is approved, products must be returned in original, unused condition with all original retail packaging and accessories.

This requirement is waived only when the return is necessary due to a product being defective, damaged in transit (excluding minor damage to the outer shipping box), or the shipment of an incorrect item.

 Return Exclusions (Reasons We Cannot Accept Returns)

Returns are strictly not accepted for non-fault reasons. This is consistent with U.S. consumer law and our supplier's terms.

  • Non-Fault Reasons include, but are not limited to: buyer's remorse (e.g., "changed my mind," "no longer want it"), customer ordering errors (e.g., wrong size, color, or model chosen), and minor cosmetic differences from product images.

  • Packaging: We do not accept returns for minor damage to the outer shipping box or container that does not compromise the product's condition or functionality.

 

 

3. Required Evidence (For Damaged / Incorrect Items)

To comply with supplier verification rules, customers must provide:

Order Details: Your Original Order Number.

Visual Evidence of the Product:

  • Photos/Video of the Damaged or Incorrect Item: Include both a clear close-up of the issue and a full-view photo showing the entire product.

  • Video (Mandatory for Defects): A short video demonstrating the defect in action (e.g., attempting to power it on).

Proof of Shipment/Integrity:

  • Photo of the Shipping Label affixed to the box.

  • Photo of the Product's Serial Number / Lot Number (if applicable, usually on the item or its retail box).

Packaging Photos (If Damaged in Transit): Photos clearly showing all damage to the shipping box and/or internal retail packaging.

Brief Description: A detailed description of the issue and the steps taken to troubleshoot it, if applicable.

No refunds or replacements can be issued without this documentation.

 

 

4. Return Shipping Costs

  • If the product is damaged, defective, or incorrect, we will cover or reimburse return shipping only if a physical return is required.

  • For all other return requests, customers are responsible for return shipping.

Most returns do not require mailing products back due to international processing constraints — we will let you know during the verification process.

 

 

5. Non-Returnable / Non-Refundable Situations

To protect our customers and business, the following situations are not eligible for refunds or returns:

  • customer remorse (“I don’t like it,” “I changed my mind”)

  • ordering the wrong product

  • providing an incorrect shipping address

    • Note: Address changes must be submitted within 12 hours of when the order was submitted to us).

  • failure to pick up or sign for the package

    • Customers are responsible for monitoring tracking updates.

  • minor variations in color or slight cosmetic differences

    • Disclaimer: Lighting and screen differences may cause slight color variations.

  • shipping box damage where the product itself is unaffected

    • Disclaimer: Outer packaging may arrive with transit wear.

  • claims made after the 30-day window 

    • The 30-day period starts on the delivery date.)

  • items showing signs of use, wear, tampering, or modification

    • For hygiene reasons, opened cosmetic items cannot be returned unless defective.

These exclusions align with both U.S. law and our fulfillment partners.

 

 

6. Lost or Delayed Orders

If tracking shows “Delivered,” the order is considered fulfilled.

If the item is lost or significantly delayed (based on courier timelines), we will investigate with the carrier and supplier.
 Delays caused by customs, natural events, or courier disruptions may extend resolution times.

 

 

7. Exchanges

If you want a different item, the fastest method is:

  1. Request a return/refund for the original item (if eligible).

  2. Place a new order for the item you want.

 

 

8. Refund Processing

Refunds are issued to the original method of payment once your case is approved.
 Processing times depend on your bank or payment provider, typically 10–15 business days.

If a refund hasn’t arrived after 15 business days, please contact your bank.

 

 

9. How to Start a Return or Refund Request

📧 How to Report an Issue (Required Evidence)

You must notify us of any issue within 3 days of delivery. Please email us at: info@exzachlyperfect.com

To ensure your claim is processed efficiently, your initial email must include:

  1. Order Number (Required for all claims).

  2. A Detailed Description of the Problem (Including any steps you have already taken to troubleshoot the item).

  3. All Required Evidence as detailed in Section 3 of our Return Policy (e.g., photos of the defect, serial number, shipping label, and packaging).

Note: Claims submitted without all required evidence may be delayed or rejected to comply with supplier verification rules.


We respond within 24 business hours, Monday–Friday, 8 AM–5 PM EST.

 

 

10. Abuse Prevention

ExZachly Perfect LLC monitors return activity and reserves the right to limit or deny returns where misuse is suspected. Identification may be required for verification. If a return is denied due to suspected fraud or misuse, the customer will be notified, and the product will either be held for 15 days for the customer to arrange collection or will be disposed of."